Shipping Policy

Trust and Satisfaction
The trust and satisfaction of our customers are very important to us. Your order means a lot to us. That’s why we offer secure and reliable delivery options for every item. Ellie & Max orders are insured and shipped via UPS & USPS. You will receive a track & trace number via email as soon as your order is shipped.

Processing Times

  • Packed and shipped: Within 1–3 business days.

  • Delivery time: 7–14 business days.

Track Your Order
Easily track your order using our advanced live tracking software with an estimated delivery date based on your order number, email, or tracking number—you decide!

We strive to make the ordering and delivery process as simple as possible for our customers.

Always Free Shipping
We cover the shipping costs. Every order is delivered 100% FREE to your home. No minimum order value is required.

Placing an Order
Ordering from Ellie & Max is as simple as possible.

  1. Go to the product page and add the desired product to your cart by clicking the black "Add to Cart" button. Make sure you’ve selected the correct variants.

  2. If everything is correct, click the "Proceed to Checkout" button.

  3. On the information page, fill in your correct address details. Ensure that all information is accurate, then click "Continue to Shipping."

  4. On the shipping page, review your entered address details. You’ll also be informed that every shipment is completely free.

  5. Click "Continue to Payment" to select from secure payment methods:

    • Credit card (AMEX, Mastercard, Maestro, Visa)

    • PayPal

    All payment options are SSL-encrypted, ensuring a secure payment environment.

  6. Once you’ve selected your preferred payment method, click "Complete Order" and you’ll be redirected to the chosen payment provider.

If you encounter any issues, you can always contact us.

Shipping Your Order
Found the perfect look or accessory on our website? Then you’ll want to enjoy it as soon as possible! That’s why we ensure your order is processed and shipped quickly. To keep our product prices fair, we consolidate packages and ship them in bulk once a certain minimum quantity is reached. We hope for your understanding and support in helping us create a better and healthier world.

Still Have Questions?
To ensure your order is shipped today, please contact us via email. Our service team is happy to assist you with the right solution. Fast and available 7 days a week: info@elliemax-perth.com