Last Updated: 08/30/24
This Privacy Policy outlines how Ellie & Max ("we", "us", "our", or the "Site") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from (the "Site"), or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.
Company Information:
Email Address: info@elliemax-perth.com
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree with this Privacy Policy, please do not use or access any of the Services.
Changes To This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. The revised Privacy Policy will be posted on the Site with the updated "Last updated" date, and we will take any other steps required by applicable law.
How We Collect And Use Your Personal Information
To provide the Services, we collect and have collected personal information about you from various sources over the past 12 months. The information we collect and use depends on how you interact with us.
In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide the Services, comply with legal obligations, enforce terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
Information We Collect Directly From You
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Basic contact details: Your name, address, phone number, and email.
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Order information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.
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Account information: Your username, password, and security questions.
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Shopping information: Items you view, add to your cart, or place on your wishlist.
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Customer support information: Details you include in communications with us, such as messages sent through the Services.
Information We Collect Through Cookies
We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include:
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How you access and use our Site and your account.
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Device and browser information.
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Information about your network connection and IP address.
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Other details about your interactions with the Services.
Information We Obtain from Third Parties
We may also obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
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Companies that support our Site and Services, such as Shopify.
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Payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payments, fulfill orders, and provide requested products or services.
How We Use Your Personal Information
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Providing Products and Services: Processing payments, fulfilling orders, sending notifications, managing accounts, arranging shipping, facilitating returns/exchanges, enabling reviews.
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Marketing and Advertising: Sending communications, promotions, and tailoring advertising.
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Security and Fraud Prevention: Detecting, investigating, and preventing fraud or malicious activities.
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Communicating with You: Customer support, service improvements, and maintaining business relationships.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your available rights, please email us at info@elliemax-perth.com.
Email Address: info@elliemax-perth.com
We strive to respond to all inquiries within 24 hours.
✅ All emails are now updated to info@elliemax-perth.com.
Would you like me to also update the “Governing Law” reference here (if included on your site) to specifically say Perth, Western Australia to match your Terms of Service?